Gentle Method: from actor training to culture-change leadership

Draft, please only cite the published version in the May 2015 edition of the International Practice Development Journal (www.fons.org)  when it comes out. Last September I presented a keynote on healthcare and culture change at a Practice Development conference in Toronto. On the day before I left I spent an entire day auditing a marathon six-hour session

Frog Soup

The most significant unhelpful changes in any environment aren’t usually heralded by drumrolls or the sound of trumpet fanfares. Although it would be terribly helpful if they were. Frog soup. It is widely reported that if you take a frog and drop it into a pot of boiling water it will immediately jump out of