I am interested in the coaching possibilities opened up by Winslade and Monk’s mediation technique of “double listening”. Drawing on the work of Michael White, they make note of the “absent but implicit” story of hope that sits alongside the voicing of a story of conflict: “Mediators can give this story of hope for something…
Draft, please only cite the published version in the May 2015 edition of the International Practice Development Journal (www.fons.org) when it comes out. Last September I presented a keynote on healthcare and culture change at a Practice Development conference in Toronto. On the day before I left I spent an entire day auditing a marathon six-hour session…
It is an overlooked truism to say that many of the thoughts we think, the feelings we feel, and the things we do come from other people, other times, and other places. Back in the 1980s I remember that visiting a supermarket tended to be a fairly unthinking activity. We would take down cans of…
At Hummingbird, there are eight First Principles of Culture Change which provide the dynamic bedrock upon which all else builds: 1. Hereness: To understand the dynamic patterns within a situation, it is important to acknowledge your own place within those dynamics. Grounding yourself in “being here” is a crucial starting point. 2. Withness: It is impossible to make true…
The He(art) of Care: Changing the Cultural Climate Equation (full text)
This is the text of a keynote address for the Enhancing Practice 14 conference for Practice Development in Toronto in 2014. The audio recording of the talk is available here: http://soundcloud.com/dr-anthony-mccann/the-heart-of-care-changing-the-culture-change-equation. *** I’d like to thank Nadine and the organisers for the invitation to speak here today. If keynotes are anything…
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